Frequently Asked Questions (FAQs)

  • How do I buy and send a digital gift cards online?

    Sending a digital gift cards online takes just a few seconds! Here’s how:

    1. Visit our gift card shop and choose your gift card.
    2. Select your custom value and enter the recipient’s details.
    3. Choose to Send Now for instant delivery or Send Later to schedule the gift card to be sent at a later date.
    4. Add a personalised message or you can upload or record a video message!
    5. Enter your details so your recipient knows who to thank for the gift card.
    6. Checkout with our secure online payment methods.

    Click here to buy a gift card online.

  • How do I bulk order and send corporate gift cards online?

    Sending corporate gift cards online is easy.

    1. Create an instant corporate account.
    2. Choose your custom branded gift card and select your gift card value.
    3. Upload a csv of your recipients’ details.
    4. Choose to Send Now for instant delivery or Send Later to schedule the gift card to be sent at a later date.
    5. Add a personalised message or you can upload or record a video message!

    Visit our Corporate Enquiries page to learn more about our corporate gift card solutions.

  • How can I redeem my gift card?

    You can redeem your digital gift cards in-store by simply scanning the barcode provided.

    To redeem your gift card online, enter the unique card number provided on your gift card.

  • What is a GIFTA card?

    GIFTA Digital Gift cards and Corporate gift cards available online in Australia. A GIFTA card is the ultimate swap gift cards that holds endless possibilities. The perfect gift for anyone!

    It gives the recipient the freedom to swap it with one or more partnered brands of their choice. When receiving a GIFTA card, the recipient will be redirected online to browse and choose from over 100 brands.

    Buy digital gift cards or corporate gift cards online.

    Buy a GIFTA card today.

  • How do I swap my GIFTA card?

    Click ’redeem’ in your email, or tap the link sent via text message from GIFTA. You will then receive a 6-digit code via text message for verification before being redirected online.

    You can choose to:

    1. Swap your card value for a retailer card of equal value or,
    2. Swap for multiple retailer cards up to your card value

    You can then confirm your order to receive your new gift card/s.

    Buy digital gift cards

  • How do I save my gift card?

    Saving a gift cards is easy! Click ’redeem’ in your email, or tap the link sent via text message from GIFTA. You will then receive a 6-digit code via text message for verification.

    There are then 3 ways to save your gift card:

    1. Follow the prompts to save to your Apple or Google Wallet
    2. Download the GIFTA app and register your details to have your gift card appear in the GIFTA wallet
    3. Download as a PDF to save and print
  • What are the available payment methods?

    We accept MasterCard, Visa, Discover and American Express as payment methods.

  • Can I purchase a physical gift card?

    All of our gift cards are received electronically via email and text message. If you would like a physical copy, you can download and save your gift card as a PDF to print.

  • Does my gift card expire?

    Please check individual gift cards for their expiry date .

  • How can my business join GIFTA’s gift card platform?

    We'd love to get to know your business better! Please fill this enquiry form and a member from our team will reach out to you.

  • I entered incorrect details when sending a gift card.

    If you’ve entered incorrect details when checking out such as an incorrect phone number or email, please send us a message here and we’ll be in touch with you as soon as possible to rectify the mistake. Please include your gift cards details so we can identify your purchase.

  • How do I place a corporate order?

    We'd love to help you with this! Get in touch here and a member of our team will reach out to you.